MattressNextDay Customer Reviews

Date: 14 of Decmber 2009

This Site has come about because of a mega saga I had with Mattressnextday (Bedsonline.biz) and the appalling service I had from them. The quality and service was so bad I was shocked they could get away with it.

I feel others need to about the bad experience I had, to help them decide if this (mattressnextday) is a company they wish to deal with..

Why?

• Aggressive and very rude employees
• Website gives incorrect information
• Employees give out incorrect information

Chat about your experiences with Mattress Next Day or Bedsonline.biz

Update

Date: 22 of November 2010

Mattressnextday have contacted me, and apologised for the bad I experience I had, and would like to make the following statement:-

Mattressnextday would like to apologies to all our customers who have experienced poor service, and let them know that we take these matters very seriously. Whilst we do not want to hear bad comments, websites such as these help enable us to look at how we can improve. Over the past two years, the company has grown very quickly, which has resulted in the companies infrastructure not being able to cope properly. Whilst this is NOT the customers fault, and they should NOT be inconvenienced in any way, does provide an insight as to why a small percentage of our customers have had a bad experience.

Over the past six months we have been upgrading our systems, and whilst we are still improving, believe big improvements have already been made. Below is an outline of just some of the areas we are dealing with:-

1. We have now installed a NEW stock control system, this enables us to keep a tighter check on what is in stock, when new stock is arriving etc. This information is currently being integrated into the Website with improvements being made all the time.
2. We have moved our courier company to Tuffnells as we have found they provide a better more reliable service. Plans are already being worked on, to have tracking information tagged with each order, so a customer knows when their order has left our warehouse, and where about it is.
3. New functionality / Checking in the Website to reduce the possibility of Lost orders.
4. Customer Services has been re-structured, with new personnel being employed.
5. Sales team expanded, and provided with in-house training on all our products.

At Mattressnextday we sell thousands of Mattresses a month, with only a very small percentage of customers having any problems. We are constantly striving to improve the service / products we provide and have many customers both phone and e-mail us to tell us how happy they are.

Thanks for taking the time to write a review for Mattress Next Day. Your review will help other people to make a more informed choice in the future while buying any product from MatressNextDay.

• Please be as honest as you can
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